Rains Farm Holidays

Privacy Statement

Privacy policy & GDPR statement dated 24th May 2018 concerning details Rains Farm Holidays holds on customers.

We take our guests privacy and security of their peronal details seriously. All details we hold on customers are never passed to any other third parties or are used for marketing purposes. We respect your right to privacy and comply with the GDPR rules. For a details of any information we hold on you or a policy statement please contact us using the details on our web site.

Booking System

This website uses the Freetobook booking system.

Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.

This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.

1. Your Personal Data

Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and the names of any guests travelling with you. This may also include your IP address. This information is stored in the freetobook system in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.

Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

2. Data processed directly by third parties

If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.

3. Joint Controllers

In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.

4. Security Procedures

In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

5. Control of your Personal Data

You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.

You can also contact the property you booked with on freetobook system if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.

6. Reviews

You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookies

Cookies are small data files that websites generate and ask to store on your computer. Most websites use cookies in one form or another. They are typically used to:

  • Remember settings, so you don't have to keep re-entering them whenever you visit a new page
  • Measure how you use the website so we can make sure it meets your needs

To learn more about cookies and how to manage them, visit AboutCookies.org, or read on to find out more about how we use cookies.

Booking System

The booking system uses two cookies. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. The cookie is marked as a 'session' type of cookie, which means it will expire (be deleted automatically) when the browser is closed or cleaned by the browser after a set period of non-use.

Essential Cookies in use on this website
e.g. 76adbb72f665b62b79b9ef402097969b

This website uses a session browser cookie in order for it to function. The browser cookie is simply a random string of characters to identify the visitor. There are no personally identifiable details in the cookie and no real data of use at all. The cookie is marked as a 'session' type of cookie, which means it will expire (be deleted automatically) when the browser is closed or cleaned by the browser after a set period of non-use.

No personal information is collected, stored or sold to third parties.

Google Analytics

Google Analytics is in use on this site to collect information about how visitors use this site and help us identify ways in which we can improve the website and the user experience. This information is not in any way linked or connected to any personal details or shared by us with any third party.

The data collected is not sensitive and includes technical information such as the browser you are using, how you found our website, how long you spent on the website, whether you've visited the website before etc.

The following cookies are used by Google Analytics on our website:

NameDescriptionCookie expires after
_utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years
_utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes
_utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. When you close your web browser
_utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months
_utmt Used to throttle request rate 10 minutes

For more information on the cookies set by Google Analytics please go to:
http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

For more information on Google's privacy policy visit here:
https://support.google.com/analytics/answer/6004245

Google has also created their own opt-out plugin which you can get from:
http://tools.google.com/dlpage/gaoptout

You can also remove or disable cookies through your web browser. For detailed information on how to do this in your browser visit:
http://www.allaboutcookies.org/manage-cookies/

Contact us

Rains Farm Holidays, 
Allerston, Pickering,
North Yorkshire, YO18 7PQ

01723 859 333 or 07760752165

e mail:  rainsholidays@btconnect.com

Availability Search

Cottages Book & Pay online or phone. Bed and Breakfast phone to book.

 

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Rains Farm has many excellent reviews
 
 
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